DMClosers is operated by 6S MEDIA GROUP LTD, trading as DMClosers (“DMClosers,” “we,” “us,” or “our”), registered at 27, Old Gloucester Street, 
London, WC1N 3AX, UK, company registration number 12050039.

By creating an account, starting a trial, purchasing a subscription, signing an order form, or otherwise accessing or using the Services, you agree to these Terms.

If you are using DMClosers on behalf of a company or other organization, you confirm that you have authority to bind that organization to these Terms.

DMClosers is an AI sales agent platform designed to help businesses manage conversations with leads and customers through messaging channels.

Depending on your plan, configuration, integrations, and connected channels, DMClosers may support functions including:

* responding to incoming messages

* qualifying leads

* answering questions

* handling sales objections

* automated follow-up

* appointment or call booking

* product or service recommendations

* processing text, images, voice notes, video messages, and documents

* outbound and re-engagement messaging

* comment-to-DM workflows

* human handoff

* centralized conversation management

* CRM, calendar, ecommerce, payment, API, webhook, and other integrations

Certain features require third-party accounts, permissions, integrations, configurations, or additional services and may not be available to every customer.

DMClosers is primarily intended for business and professional use.

You are responsible for determining whether the Services are suitable for your business, industry, customers, products, services, and intended use.

You must not rely on DMClosers as a substitute for qualified professional judgment in regulated, high-risk, medical, legal, financial, safety-critical, or similar contexts.

If mandatory consumer protection laws apply to you, nothing in these Terms removes rights that cannot legally be waived.

You are responsible for:

* providing accurate account information

* maintaining the security of your login credentials

* controlling access granted to employees, contractors, and other users

* keeping connected accounts and integrations secure

* promptly notifying us of suspected unauthorized access

* all activity conducted through your account

You may not share credentials in a way that bypasses applicable account, seat, usage, or subscription restrictions.

We may require verification of account ownership or authority before making certain account changes.

DMClosers uses artificial intelligence to generate and manage conversations.

AI-generated outputs can be incorrect, incomplete, outdated, inappropriate, or unexpected.

You are responsible for:

* configuring your AI agents appropriately

* providing accurate business information

* reviewing important instructions and knowledge supplied to the system

* establishing appropriate escalation and human-handoff rules

* testing workflows before relying on them in production

* monitoring conversations where appropriate

* correcting inaccurate business information

* determining which conversations require human involvement

DMClosers does not guarantee that every response will be accurate or that every conversation will result in a booking, sale, qualified lead, or other desired outcome.

You must use the Services in compliance with applicable laws governing disclosure of AI interactions.

Where applicable, you must ensure that individuals are appropriately informed that they are interacting with an AI system.

You must not configure or use DMClosers in a manner intended to unlawfully deceive a person into believing that an AI system is a human.

You are responsible for determining which AI transparency, disclosure, recordkeeping, or related requirements apply to your use of the Services.

You may provide DMClosers with content and information including:

* website content

* FAQs

* products and services

* pricing

* policies

* scripts

* documents

* menus

* catalogs

* images

* videos

* sales information

* customer information

* conversation history

* instructions

* training information

You retain ownership of content and information that you provide to us.

You grant DMClosers and its service providers the rights necessary to host, process, reproduce, transmit, analyze, and otherwise use that content solely as reasonably required to provide, secure, maintain, support, and improve the Services.

You represent that you have the necessary rights and lawful basis to provide and process such content through DMClosers.

Depending on your configuration, DMClosers may process personal data relating to your customers, prospects, employees, or other individuals.

You are responsible for:

* establishing a lawful basis for collecting and using personal data

* providing required privacy notices

* obtaining consent where required

* responding to applicable data-subject requests

* determining appropriate retention periods

* determining what information your AI agents are permitted to collect

* ensuring that your use complies with applicable privacy, marketing, communications, and data-protection laws

Where DMClosers processes personal data on your behalf as a data processor or service provider, such processing may also be governed by our Data Processing Agreement available at [WORK IN PROGRESS].

Our handling of information for our own purposes is described in our Privacy Policy at https://dmclosers.com/privacy

DMClosers may connect to third-party platforms and services including messaging providers, social networks, CRMs, calendars, ecommerce platforms, payment systems, APIs, and other software.

These services may include platforms such as WhatsApp, Instagram, Facebook Messenger, Telegram, email providers, SMS providers, calendars, CRM systems, and other integrations.

Your use of third-party platforms remains subject to their own:

* terms

* policies

* technical limitations

* messaging windows

* API requirements

* account restrictions

* pricing

* usage rules

* approval processes

DMClosers does not control third-party platforms and is not responsible for their availability, changes, outages, restrictions, suspensions, API modifications, policy changes, or decisions relating to your third-party account.

A feature that depends on a third-party service may stop working or change if that third party changes its systems, policies, permissions, or access.

DMClosers may support outbound, broadcast, follow-up, re-engagement, and promotional messaging where technically available.

The availability of these functions does not mean that every message or campaign is legally permitted.

You are responsible for ensuring that:

* recipients are eligible to receive your messages

* required consent or other lawful basis exists

* opt-out requests are respected

* suppression lists are maintained where required

* applicable messaging windows and templates are followed

* your messages comply with platform rules

* your campaigns comply with applicable marketing, privacy, telecommunications, anti-spam, and consumer laws

You may not use DMClosers for unlawful spam, abusive bulk messaging, deceptive communications, or attempts to bypass platform restrictions.

You may not use the Services to:

* violate applicable laws or regulations

* infringe intellectual-property or privacy rights

* impersonate another person or organization unlawfully

* send fraudulent, deceptive, threatening, abusive, or unlawful communications

* distribute malware or malicious code

* attempt unauthorized access to systems or accounts

* interfere with the operation or security of the Services

* reverse engineer or attempt to extract proprietary source code except where such restriction is prohibited by law

* resell or sublicense access except where expressly authorized

* use the Services to circumvent restrictions imposed by messaging platforms

* collect or process information unlawfully

* intentionally configure AI agents to make false or misleading representations

* engage in prohibited or unlawful automated decision-making

We may suspend or restrict accounts that we reasonably believe violate these Terms, create security risks, threaten third-party platform access, or expose DMClosers or others to legal or operational risk.

Pricing, billing intervals, included usage, setup fees, and other commercial terms are shown on the applicable pricing page, checkout page, proposal, order form, or written agreement at the time of purchase.

Where your purchase is a recurring subscription, you authorize us or our payment processor to charge the applicable subscription fees according to the billing interval presented at checkout or in your order.

Taxes may be added where required by law.

You are responsible for maintaining a valid payment method.

Failure to pay amounts when due may result in restriction or suspension of the Services.

DMClosers may offer monthly and annual subscription options.

The price and terms applicable to your account are those displayed or agreed when you purchase.

Promotional, localized, negotiated, or legacy pricing may differ between customers and markets.

Unless otherwise agreed in writing, changing or cancelling a subscription does not retroactively change fees already incurred.

DMClosers may offer a free trial for eligible plans or customers.

The duration, included usage, eligibility requirements, payment requirements, and conversion or expiry behavior of a trial will be displayed when you start the trial or otherwise communicated to you.

We may modify or discontinue trial offers for future customers.

Unless expressly stated otherwise, a free trial does not guarantee continued free access to any feature or level of usage.

Some Services may use credits, usage allowances, message-related charges, AI actions, third-party fees, or similar usage-based measures.

Actual usage can vary depending on factors including:

* AI model or configuration

* number and type of AI actions

* automations

* tool calls

* appointment or availability actions

* templates

* connected channels

* messaging providers

* third-party platform charges

Any included usage or credit allocation applicable to your plan will be communicated through your plan, order, dashboard, or checkout.

If additional usage can be purchased, applicable pricing will be shown before purchase or otherwise agreed with you.

We do not guarantee that a fixed number of credits will always equal a fixed number of messages or conversations unless expressly stated in writing for your specific plan and configuration.

## 15. White-Glove and Setup Services

Some customers may purchase setup, configuration, training, onboarding, or other professional services.

The scope of such services is limited to what is included in the applicable offer, proposal, order form, or written agreement.

White-Glove or Done-For-You setup does not include unlimited:

* custom development

* integrations

* workflow creation

* revisions

* consulting

* data migration

* support

* ongoing management

Additional or materially different work may require a separate fee or agreement.

You are responsible for providing required access, credentials, content, approvals, information, and cooperation needed for setup.

Delays caused by missing customer information, permissions, approvals, or third-party services may delay deployment.

You may cancel your subscription according to the cancellation process available through your account, billing system, or by contacting support@dmclosers.com.

Cancellation prevents future billing according to the applicable subscription and billing terms.

Unless otherwise stated in your order or required by law, cancellation does not automatically create a refund for amounts already paid or incurred.

Your access may continue until the end of the paid billing period, depending on the plan and billing arrangement applicable to your account.

Unless expressly stated in a specific offer, order form, or applicable mandatory law, payments are non-refundable once charged.

DMClosers does not provide a standard revenue, conversion, booking, lead-volume, or return-on-investment guarantee.

If a specific refund policy, guarantee, or commercial commitment is offered to you in writing, that written offer will govern that commitment.

DMClosers provides software, AI systems, automation, configuration, and related services.

Business results depend on factors outside our control, including:

* lead quality

* lead volume

* customer demand

* pricing

* offer quality

* business reputation

* sales process

* customer behavior

* market conditions

* advertising

* platform availability

* account configuration

* information supplied to the AI

* human intervention

* compliance restrictions

We do not guarantee any particular:

* revenue

* profit

* sales volume

* conversion rate

* response rate

* appointment volume

* lead volume

* ROI

* customer retention

* business outcome

Any examples, demonstrations, case studies, projections, or previous results are illustrative of specific circumstances and do not guarantee future performance.

DMClosers and its licensors retain all rights, title, and interest in and to the Services and related intellectual property, including:

* software

* platform functionality

* designs

* interfaces

* documentation

* trademarks

* branding

* systems

* workflows

* proprietary materials

Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to you.

You may not copy, reproduce, sell, license, distribute, or create derivative commercial products from proprietary DMClosers materials except where expressly authorized.

If you provide suggestions, feedback, feature requests, or ideas relating to DMClosers, you grant us the right to use that feedback without restriction or compensation, provided that we do not publicly identify you as the source without permission.

Each party may receive non-public information from the other in connection with the Services.

Each party agrees to use reasonable measures to protect confidential information and to use it only for purposes related to the business relationship.

Confidential information does not include information that:

* is publicly available through no breach of these Terms

* was lawfully known before disclosure

* is received lawfully from a third party

* is independently developed without use of confidential information

Disclosure may be made where required by law.

We aim to provide reliable access to DMClosers, but we do not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable because of:

* maintenance

* updates

* infrastructure failure

* internet outages

* third-party providers

* messaging-platform outages

* API changes

* security incidents

* circumstances outside our reasonable control

We may modify, replace, improve, limit, or discontinue features as the platform evolves.

Where practical, we will seek to avoid materially reducing core paid functionality without reasonable cause, but third-party dependencies may require changes outside our control.

We may make experimental, preview, beta, or early-access features available.

Such features may be incomplete, changed, suspended, or withdrawn and may be subject to additional terms.

Unless expressly agreed otherwise, beta or experimental features are provided without commitments regarding availability or performance.

We may temporarily suspend or restrict your access where reasonably necessary because of:

* unpaid fees

* suspected fraud

* security risk

* unlawful activity

* violation of these Terms

* abuse of the Services

* threats to platform stability

* violation of third-party messaging rules

* activity that creates material risk to DMClosers, another customer, or a third party

Where reasonable, we will attempt to provide notice and an opportunity to resolve the issue.

We may act immediately where delay could cause harm, legal exposure, security risk, or platform enforcement.

You may stop using the Services at any time, subject to your applicable billing commitments.

We may terminate your access where you materially breach these Terms and fail to remedy the breach where a remedy is reasonably possible.

Upon termination:

* your right to use the Services ends

* outstanding fees remain payable

* access to connected services may cease

* data may be deleted or retained according to our Privacy Policy, Data Processing Agreement, legal obligations, and applicable retention practices

You are responsible for exporting information you need before your access ends where export functionality is available.

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not warrant that:

* the Services will always be uninterrupted

* every AI response will be correct

* every third-party integration will remain available

* messaging platforms will accept every message

* your account will never be restricted by a third-party platform

* the Services will meet every business requirement

* all errors will be corrected immediately

* use of the Services will produce any particular commercial outcome

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, neither DMClosers nor its directors, employees, contractors, licensors, affiliates, or service providers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, customers, opportunities, goodwill, or data arising from or relating to the Services.

To the maximum extent permitted by law, DMClosers’ aggregate liability arising from or relating to the Services will not exceed the total fees paid by you to DMClosers during the 12 months immediately preceding the event giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

To the extent permitted by applicable law, you agree to indemnify and hold harmless DMClosers and its directors, employees, contractors, affiliates, and service providers from third-party claims, losses, liabilities, damages, and reasonable costs arising from:

* your unlawful use of the Services

* your customer content

* your products or services

* messages or campaigns sent through your account

* your violation of privacy, marketing, communications, or other laws

* your infringement of third-party rights

* your violation of third-party platform terms

* material instructions or information supplied by you to the AI

* your breach of these Terms

We may update or modify the Services over time.

Features may be added, removed, replaced, or changed due to technological developments, customer needs, security requirements, legal requirements, supplier changes, or third-party platform changes.

Material changes affecting an active paid subscription will be handled in accordance with applicable law and any specific agreement governing your account.

We may update these Terms from time to time.

The latest version will be published on this page with an updated “Last Updated” date.

Where required by law or where a change materially affects your rights, we may provide additional notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

These Terms and any dispute arising from or relating to them are governed by the laws of [GOVERNING JURISDICTION], without regard to conflict-of-law principles.

The courts of [COURT JURISDICTION] will have exclusive jurisdiction over disputes arising from or relating to these Terms, except where mandatory law provides otherwise.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

You may not assign these Terms without our prior written consent, except as permitted by law.

We may assign these Terms in connection with a corporate restructuring, merger, acquisition, sale of assets, financing, or transfer of the DMClosers business.

These Terms, together with any applicable order form, proposal, Privacy Policy, Data Processing Agreement, and other expressly incorporated terms, constitute the agreement between you and DMClosers relating to the Services.

If an order form or separately signed agreement expressly conflicts with these Terms, the separately agreed terms will control for that specific conflict.

Questions regarding these Terms may be sent to:

Email: support@dmclosers.com

Website: https://dmclosers.com